Thursday, October 8, 2009

Oops! British Airways offers $40 round-trip from U.S. to India - by accident

Consumers who got this deal must have been flyin' high! British Airways accidentally offered a $40 round-trip airfare for flights between India and the U.S., the L.A. Times discovered. The super-inexpensive airfare, which was available during a two-hour window, was the result of a computer glitch. "We were filing for a $40 increase in fares between the U.S. and India," British Airways spokesman John Lampl told the paper. "Somewhere in that process, they eliminated the 'plus' sign."
"We sincerely apologize," Lampl said. "We're trying to figure out how to best rectify the situation." Lampl said the airline might remedy the error on a case-by-case basis with refunds and/or credits for another flight. An e-mail to travel agents shed more light on what the airline would do. "As these fares were so clearly below the normal fare levels, British Airways is unable to honor these bookings," an e-mail from British Airways to travel agents said. "We have cancelled all affected bookings made during this two-hour window, and will make a full refund for any paid for and issued ticket."

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